General Terms and Conditions — Realease B.V.
1. Identity of the organizer
1. Realease B.V., having its registered and principal place of business at Van Speijkstraat 8, 2202 GK Noordwijk, the Netherlands, registered with the Dutch Chamber of Commerce under number 77522958, is the user of these general terms and conditions and is hereinafter referred to as: “Realease”.
2. These general terms and conditions apply to all offers, quotations, agreements, and services of Realease, including but not limited to energy work, energetic clearing of persons and spaces, remote sessions, in-person sessions, programs, workshops, retreats, trainings, events, and related services for private individuals, organizations, and companies.
3. “Participant” means any natural person or legal entity that enters into an agreement with Realease or participates in a session, workshop, retreat, or other program offered by Realease.
4. “Retreat” or “Program” means any multi-day or single-day offering organized by Realease and aimed at personal development, wellbeing, awareness, energetic work, or group facilitation, regardless of its location, duration, or composition.
5. “Venue partner” means the owner, manager, or operator of the accommodation, retreat venue, or external space where a program takes place in whole or in part.
2. Applicability
1. Any deviation from these general terms and conditions shall only be valid if expressly agreed in writing by Realease.
2. The applicability of any general terms and conditions of the participant or client is expressly rejected, unless otherwise agreed in writing.
3. If any provision of these general terms and conditions is wholly or partially void or annulled, the remaining provisions shall remain in full force and effect. In that event, the parties shall agree on a replacement provision that reflects the purpose and intent of the original provision as closely as possible.
3. Offers and agreement
1. All offers made by Realease are without obligation, unless expressly stated otherwise in writing.
2. An agreement is concluded once Realease has confirmed a registration, booking, assignment, or enrollment in writing or electronically, or once Realease has started performing the services.
3. Realease may refuse a registration or assignment without stating reasons, subject to standards of reasonableness and fairness and without prejudice to the provisions of these terms.
4. Obvious errors, mistakes, or clerical inaccuracies in offers, communications, or publications of Realease shall not be binding on Realease.
4. Services and nature of the offering
1. Realease’s services are aimed at personal development, wellbeing, awareness, energetic support, and guidance.
2. Realease expressly does not guarantee any particular result, effect, experience, or outcome from any session, workshop, retreat, or other program.
3. The services of Realease constitute obligations of effort and not obligations of result, unless expressly agreed otherwise in writing.
4. Program components, facilitators, schedules, venues, and content may be modified by Realease if Realease deems this necessary for quality, safety, logistics, group dynamics, or force majeure.
5. Health duty and admission requirements
1. Participation in a session, workshop, retreat, or other program of Realease is only permitted for persons who meet the health requirements as described in the intake form, program description, or additional communication from Realease.
2. Before registration and no later than before the start of the program, the participant is obliged to provide Realease with all relevant physical, medical, psychological, and medication-related information fully, accurately, and truthfully, insofar as such information may be relevant to safe participation.
3. The participant warrants that the information provided is accurate, complete, and up to date and shall immediately notify Realease of any changes in health condition or medication.
4. The intentional or culpable withholding of relevant information shall be entirely at the participant’s risk and shall release Realease from liability for any damage arising directly or indirectly therefrom, to the extent permitted by applicable law.
5. Realease reserves the right at all times to refuse, interrupt, or terminate participation if, in its opinion, there is:
· a contra-indicated psychiatric or medical diagnosis;
· visible serious psychological instability upon arrival or during the program;
· use of contra-indicated medication without proper medical advice or approval;
· behavior endangering the safety, peace, or integrity of the participant, other participants, facilitators, or third parties;
· failure to comply with instructions, house rules, or safety regulations.
6. If participation is refused, interrupted, or prematurely terminated under this article, there shall be no right to full reimbursement, unless Realease confirms otherwise in writing or mandatory consumer law provides otherwise.
7. Realease may require a participant to complete and sign an intake form, health declaration, informed consent, or waiver before participation.
6. Participant’s own responsibility
1. The participant takes part voluntarily and remains at all times responsible for their own choices, boundaries, physical condition, mental resilience, and conduct during and around the program.
2. The participant is obliged to follow the instructions of Realease, facilitators, staff, and venue partners insofar as such instructions concern order, safety, health, or the proper conduct of the program.
3. The participant is responsible for valid travel documents, insurance, medical suitability, medication, vaccinations, emergency contact details, and other personal necessities, especially for retreats and workshops abroad.
4. The participant shall refrain from behavior that causes damage, nuisance, unsafe situations, or disruption of the program.
7. Payment
1. Unless otherwise agreed in writing, invoices issued by Realease must be paid within the term stated on the invoice.
2. Realease is entitled to require a deposit or full advance payment for workshops, retreats, programs, and events.
3. If the participant or client fails to pay on time, they shall be in default by operation of law once the applicable statutory or contractual payment term has expired. In such case, Realease shall be entitled to suspend further performance.
4. All judicial and extrajudicial costs incurred to obtain payment shall be borne by the participant or client, subject to mandatory law.
8. Cancellation and changes by the participant
1. Cancellation by the participant must be made in writing or by e-mail.
2. Realease may apply a separate cancellation policy for individual sessions, as stated at the time of booking or confirmation.
3. For workshops, retreats, and multi-day programs, the following cancellation policy applies unless otherwise agreed in writing:
· for cancellation up to 60 days before the start: reimbursement only of the costs already incurred by Realease and not recoverable, with a minimum administration fee of 15% of the participation fee;
· for cancellation from 60 to 30 days before the start: 50% of the participation fee is due;
· for cancellation from 30 days before the start: 100% of the participation fee is due.
4. Replacement by another participant is only possible with prior written approval from Realease and only if the substitute participant satisfies all participation requirements.
5. If a participant leaves early or fails to appear, there shall be no right to reimbursement.
6. This article is without prejudice to mandatory statutory rights of consumers, where applicable.
9. Cancellation, changes, and force majeure on the part of Realease
1. Realease is entitled to modify, reschedule, interrupt, or cancel a program, session, workshop, or retreat if there are insufficient registrations, illness or absence of facilitators, unsafe circumstances, logistical necessity, force majeure, or any other circumstance that makes reasonable performance impossible.
2. Force majeure shall in any case include weather conditions, natural disasters, epidemics, pandemics, war, terrorism, travel restrictions, government measures, actions of local authorities, technical failures, transport problems, strikes, defaults by suppliers, defaults by venue partners, utility failures, and other causes beyond Realease’s control.
3. In the event of cancellation by Realease, the participant is entitled to repayment of amounts already paid for the part of the service not performed, unless Realease offers a reasonable alternative and the participant accepts that alternative.
4. Realease shall not be liable for additional or indirect losses suffered by the participant, such as travel costs, accommodation costs, cancellation charges, loss of income, or missed savings, unless there is intent or deliberate recklessness and to the extent exclusion is permitted by law.
10. Liability
1. Participation in any session, workshop, retreat, or other program of Realease is voluntary and takes place, in principle, at the participant’s own responsibility.
2. Realease shall not be liable for material, physical, psychological, or immaterial damage arising during or after participation, unless the damage is the direct result of intent or deliberate recklessness on the part of Realease.
3. To the extent Realease is nevertheless liable, such liability shall be limited to the amount paid out in the relevant case under Realease’s liability insurance, plus any applicable deductible.
4. If for any reason no payment is made under the insurance, any liability shall be limited to a maximum of the amount paid by the participant or client for the relevant service.
5. Realease shall in particular not be liable for:
· damage resulting from medical, psychological, or other relevant information withheld or incorrectly provided by the participant;
· damage resulting from the participant’s own behavioral choices, interpretations, acts, or omissions;
· indirect or consequential damage, including loss of income, turnover loss, reputational damage, travel expenses, accommodation costs, and other derivative losses;
· loss of or damage to personal belongings;
· damage caused by force majeure or by acts or omissions of third parties, including venue partners, transport providers, caterers, and other engaged parties.
6. The limitations and exclusions contained in this article shall not apply insofar as they conflict with mandatory law, including applicable consumer protection law.
7. Any claim for damages shall lapse, without prejudice to mandatory statutory limitation periods, if it has not been submitted to Realease in writing and with reasons within twelve months after the participant became aware, or could reasonably have become aware, of the damage.
11. No medical or therapeutic treatment
1. Realease’s services, workshops, and retreats are offered as programs for personal development, awareness, and wellbeing.
2. Realease’s offering does not constitute medical treatment, psychotherapy, psychiatric care, or mental healthcare within the meaning of applicable healthcare legislation, unless explicitly stated otherwise in writing.
3. Realease does not act as a BIG-registered healthcare provider within the meaning of the Dutch Individual Healthcare Professions Act (Wet BIG), unless this is expressly and individually stated in writing for a specific service or professional.
4. Participation in a Realease program does not replace consultation with a physician, psychologist, psychotherapist, psychiatrist, or other qualified healthcare provider.
5. The participant remains personally responsible for seeking regular medical or psychological care where necessary.
12. Emergency protocol and crisis intervention
1. If, during a program, signs arise of a serious psychological crisis, including but not limited to psychotic symptoms, acute dissociation, severe disorientation, suicidal statements, or other acute dysregulation, Realease shall be entitled to immediately suspend the participation of the relevant participant in whole or in part.
2. In such a situation, Realease shall, insofar as reasonably possible, create a calm and safe environment, provide appropriate initial support within the limits of its expertise, and inform the emergency contact person designated by the participant.
3. In the event of a medical emergency, Realease shall contact the local emergency services as soon as possible. For programs in Italy, this includes that 112 is the general emergency number and 118 the ambulance number.
4. Realease is entitled, where the situation requires, to engage medical services, crisis services, security, local authorities, or other necessary third parties.
5. All costs of medical assessment, treatment, transportation, accommodation, repatriation, or other intervention shall be borne by and remain at the risk of the participant, unless mandatory law or an explicit written agreement provides otherwise.
6. Realease shall not charge additional costs to the participant for the act of calling emergency assistance itself, unless there is intent, deliberate reckless behavior, or misuse on the part of the participant.
13. Venues, foreign retreats, and allocation of responsibilities
1. For programs held at external venues, including retreats in the Netherlands or abroad, Realease may cooperate with venue partners and other third parties.
2. Realease is responsible for the content, organization, and facilitation of the program it offers, insofar as this lies within its actual sphere of control.
3. The venue partner is responsible for the physical safety, maintenance, and sound condition of the grounds, accommodation, and facilities managed by the venue partner, insofar as these fall under its control.
4. Realease may assume that the venue partner complies with locally applicable laws and regulations concerning accommodation, fire safety, and basic safety provisions, unless Realease has concrete indications to the contrary.
5. For retreats and programs abroad, the participant is personally responsible for travel preparation, insurance, and compliance with local laws and regulations.
6. If Realease enters into a separate cooperation agreement with a venue partner, such agreement may further provide that each party indemnifies the other against third-party claims arising from its own domain of responsibility.
14. Conduct, house rules, and termination
1. The participant shall behave respectfully towards other participants, facilitators, staff, local residents, and venue partners.
2. Realease may exclude a participant from further participation with immediate effect in the event of aggression, intimidation, discrimination, boundary-crossing behavior, substance abuse, serious disruption of the group process, or violation of safety instructions.
3. Exclusion from participation on this ground shall not entitle the participant to any refund or compensation, except to the extent mandatory law provides otherwise.
15. Intellectual property
1. All materials, texts, exercises, working methods, recordings, handouts, methodologies, program designs, and other content provided by Realease shall remain the property of Realease or its licensors, unless expressly stated otherwise.
2. Without Realease’s prior written consent, it is not permitted to reproduce, publish, commercially use, or make such materials available to third parties, in whole or in part.
16. Privacy and confidentiality
1. Realease processes personal data in accordance with applicable privacy laws and its privacy policy.
2. The participant grants, insofar as necessary, consent to the processing of health-related or contact data required for intake, safety, emergency contact, and performance of the agreement, within the limits of applicable law.
3. Realease shall handle confidential information shared by participants in the context of intake, guidance, or participation with due care, except where disclosure is required by law or intervention is necessary to protect the participant or third parties.
17. Complaints procedure
1. Complaints concerning the formation or performance of the agreement, or concerning the services of Realease, must be submitted in writing as soon as possible and no later than 14 days after the complaint arose or could reasonably have been discovered, using an e-mail address or correspondence address designated by Realease.
2. The complaint must contain a clear description of the facts, the date, the service concerned, and, if possible, the desired solution.
3. Realease shall confirm receipt of a complaint within 7 working days and aims to respond substantively within 14 days after receipt.
4. If a complaint requires more time, Realease shall inform the complainant within the aforementioned period of the delay and the expected time frame for handling.
5. Submitting a complaint does not suspend the payment obligation of the participant or client, unless mandatory law provides otherwise.
18. Governing law and competent court
1. All legal relationships between Realease and the participant or client shall be governed exclusively by Dutch law.
2. Any disputes arising out of or in connection with the agreement or these general terms and conditions shall, to the extent legally permissible, be submitted exclusively to the competent court in The Hague, the Netherlands.
3. If the counterparty is a consumer residing in another EU Member State, this article shall not prejudice the right of that consumer to rely on mandatory consumer protection rules and competent judicial forums under applicable European consumer law that cannot be contractually excluded.